Hi, I'm Amr Elmoshnib
With over 14 years of experience in healthcare administration, patient experience, operations management, and digital solutions, I specialize in improving workflows, optimizing business processes, and delivering exceptional service experiences.
About me
Empowering Healthcare Through Operational Excellence, Innovation & Digital Transformation.
Healthcare Operations & Digital Transformation Specialist
With over 14 years of professional experience, I specialize in healthcare operations, patient experience, digital transformation, and business administration. My expertise includes optimizing clinical workflows, improving service quality, implementing healthcare technologies, and supporting operational efficiency across healthcare organizations.
Throughout my career, I have worked with leading healthcare organizations, including Mediclinic Middle East and Les Toises Wellbeing Center in Dubai. My experience spans patient coordination, healthcare administration, digital healthcare systems, operational process improvement, and business development. I focus on delivering practical solutions that enhance patient satisfaction, streamline daily operations, and support sustainable organizational growth.
My Core Competencies
Experience
2026 – Present
Les Toises Wellbeing Center
Healthcare Operations & Systems Coordinator
Supporting healthcare operations, patient coordination, digital systems implementation, and administrative process improvement. Contributing to operational efficiency, patient experience, technology integration, vendor coordination, and business development initiatives.
May 2024 – June 2026
Mediclinic Middle East
Patient Administration & Virtual Care Operations
Managed patient administration and care coordination, including appointment scheduling, electronic health records, insurance verification, authorizations, billing, and claims follow-up. Supported healthcare service delivery, patient communication, reporting, and administrative workflows while maintaining high standards of accuracy, confidentiality, and patient satisfaction.
March 2020 – May 2024
Mediclinic Middle East
Contact Center Specialist
Handled high-volume patient inquiries across phone, email, and digital communication channels. Coordinated appointments, managed escalations, maintained accurate patient records, and collaborated with hospital departments to ensure efficient service delivery, patient satisfaction, and achievement of operational KPIs.
January 2020 – March 2020
Elabelz
Operations Manager
Supported daily e-commerce operations, including order fulfillment, inventory monitoring, and operational reporting. Contributed to developing operational workflows, performance indicators (KPIs), and quality control procedures to improve process efficiency, service delivery, and customer satisfaction.
January 2017 – December 2020
3alnet & Na2eely
CO-FOUNDER
Co-founded and managed two business ventures, overseeing business development, strategic planning, daily operations, and marketing activities. Developed business plans and growth strategies, managed websites and social media platforms, recruited and supervised team members, and coordinated financial planning, supplier negotiations, and strategic partnerships to support business growth.
September 2016 – August 2018
Edfa3ly
LOGISTICS MANAGER
Managed end-to-end logistics operations, including shipment coordination, order processing, supplier communication, and daily operational activities. Oversaw delivery schedules, resolved operational challenges, optimized workflows, and collaborated with internal teams and external partners to ensure timely deliveries, operational efficiency, and high levels of customer satisfaction.
September 2014 – August 2016
Edfa3ly
LOGISTICS COORDINATOR
Coordinated local and international shipments, including scheduling, tracking, and maintaining accurate shipping records. Prepared customs documentation and invoices, communicated with suppliers and customs brokers, and supported daily logistics activities to ensure smooth shipment processing and timely deliveries.
September 2013 – August 2014
Edfa3ly
Customer Service Team Leader
Led daily customer service operations, supported team performance, handled escalated customer inquiries and complaints, and coordinated with internal departments to resolve service issues. Monitored service quality, supported staff development, and contributed to improving customer satisfaction and operational efficiency.
October 2012 – September 2013
Orange
Technical Support Agent
Provided technical support to customers by troubleshooting service issues, handling technical inquiries, and guiding users through effective solutions. Managed customer complaints, documented interactions, escalated complex issues to specialized teams, and maintained high standards of service quality and customer satisfaction.
March 2012 – September 2012
Vodafone
CALL CENTER AGENT
Handled inbound customer calls, responded to inquiries regarding mobile services, billing, and account-related issues, and provided timely solutions to customer complaints. Maintained accurate customer records, followed service quality standards, and worked to achieve customer satisfaction and contact center performance targets.
June 2010 – January 2011
Orange
CALL CENTER AGENT
Handled inbound customer calls, responded to inquiries about mobile services, billing, and account information, and assisted customers with resolving service-related issues. Maintained accurate customer records, followed company procedures, and delivered professional customer support while meeting service quality and performance targets.